Privacy Policy

Who we are

This website is operated by Facil Aluminium & Glass Fabricators Ltd. (“Facil”, “we”, “us”). We design, fabricate and install aluminium and glass solutions in Nairobi, Kenya.

Contact: [email protected] · +254 721 644 953

Information we collect

When you use this site, we may collect:

• Details you submit on quote or checkout forms (name, phone, email, project notes, location, and order items).
• Technical data needed to run the site securely (for example IP address used for spam rate limiting).
• Cart contents stored in your browser (local storage) until you clear them or complete checkout.

How we use information

• To respond to quote requests and order enquiries.
• To confirm orders by email and coordinate fulfilment.
• To contact you by phone, email or WhatsApp when you ask us to, or when it is needed to complete your request.
• To protect the site from spam and abuse.

Sharing and processors

We use service providers to operate this website (for example email delivery and database hosting). They process information only to provide those services to us. We do not sell your personal information.

If you choose to continue a conversation on WhatsApp after submitting a form, that chat is handled on WhatsApp’s platform under WhatsApp’s own terms and privacy policy.

Retention

We keep enquiry and order records for as long as needed to handle your request, meet business records needs, or comply with applicable law, then delete or anonymise them when no longer required.

Your choices

You may ask us to access, correct or delete personal information we hold about you, or to stop contacting you about a past enquiry, by emailing [email protected].

Updates

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do.